Refund Policy

1. General Refund Position

Most products sold on Camonk.com are digital services that may be accessible immediately after payment, including recorded courses, downloadable resources, mentorship access, live sessions, assessments, and program materials. Because access is often granted instantly and the value is delivered digitally, purchases are generally non-refundable unless explicitly stated otherwise on the relevant offer page or required by applicable law.

2. Before You Purchase

Please review the course description, curriculum, schedule, mentor details, pricing, eligibility requirements, and any available previews before completing your purchase. By placing an order, you confirm that you understand the nature of the product or service you are buying.

3. Situations We May Review

Although refunds are generally not offered, we may review requests in limited situations such as duplicate payments, accidental multiple charges for the same order, payment processing errors, or verified cases where access was not provided because of a platform-side issue that we could not resolve within a reasonable time.

4. Non-Refundable Situations

Refunds are generally not available if you change your mind after purchase, fail to attend live sessions, do not complete a course or mentorship plan, are dissatisfied with subjective preferences such as teaching style, forget to cancel a plan after a billing cycle begins, or are unable to participate due to personal scheduling conflicts.

5. Mentorship, Cohorts, and Scheduled Programs

Where a program reserves mentor time, cohort seats, live-session capacity, or other limited resources, payments are typically non-refundable once your seat or access has been confirmed. If a scheduled session or program is changed by Camonk.com, we may provide a reschedule option, credit, replacement access, or another reasonable resolution depending on the circumstances.

6. Subscription or Recurring Services

If Camonk.com offers any recurring membership, subscription, or installment-based service, cancellation will typically stop future renewals but will not automatically generate a refund for the current billing period unless otherwise stated. You should cancel before the next renewal date if you do not want the next charge to be applied.

7. Refund Review Process

If you believe your case qualifies for review, contact us with your full name, registered email address, payment date, transaction reference, purchased program, and a short explanation of the issue. We may request additional information to verify the request before making a decision.

We acknowledge refund requests within 48 hours of receipt and tell you our decision within [number] business days. If we need more information from you, that period starts again from the day you provide it.

8. Processing Time

If a refund is approved, we initiate it with our payment provider within [number] business days. The time required for the amount to appear in your account then depends on your payment provider, card issuer, bank, or payment method, and is outside our direct control once the refund has been initiated.

9. Policy Updates

We may update this Refund Policy from time to time. The version posted on this page will apply unless a different version was expressly presented to you at the time of purchase.

10. Contact Us

For refund-related questions or purchase issues, contact our customer care team at [email protected] or call +91 90227 20882. We recommend contacting us as soon as possible if you notice any billing or access problem.

If you are not satisfied with how your request was handled, you may escalate it to our Grievance Officer.