Privacy Policy

We generally collect the following categories of information:

• Account and identity data such as your name, email address, phone number, username, password, photograph, and profile details.
• Transaction and billing data such as purchase details, payment status, invoices, and limited payment identifiers provided by payment processors.
• Learning and service usage data such as enrolled courses, mentorship bookings, attendance, test submissions, scores, assignment activity, progress tracking, certificates, and LMS interaction data.
• Career and document data such as resumes, cover letters, job preferences, interview answers, AI interview inputs, job board activity, and files uploaded by you.
• Device and technical data such as IP address, browser type, operating system, device identifiers, language preferences, referring pages, access timestamps, and approximate location.
• Communications data such as emails, messages, support requests, feedback, mentorship notes, and community-related interactions.
• Diagnostic and error data such as error messages, stack traces, the page or feature you were using, browser and operating system details, IP address, and the technical context of a failed request. When you are signed in, this includes your user ID, email address, and name so that we can identify which accounts were affected by a fault. See section 5 for the provider we use.
• Analytics and product-usage data such as pages viewed, features used, referring campaign, approximate location derived from IP address, and the identifiers our analytics providers assign to a browser or account.
• Enquiry data submitted through forms embedded on our pages, such as the hiring enquiry form, which collects first name, last name, email address, phone number, and company name.

We may use your information for the following purposes:

• To create, maintain, and secure your account and verify your identity.
• To deliver courses, mentorship, assessments, AI interview simulations, resume and cover letter tools, job board access, interview preparation resources, and other platform features.
• To process payments, issue invoices, manage refunds where applicable, and maintain financial records.
• To track learning progress, improve content quality, support mentor interactions, and personalize your learning or career journey.
• To communicate with you about purchases, schedules, support, updates, offers, product launches, reminders, and important notices.
• To monitor, investigate, prevent, and address fraud, unauthorized access, abuse, suspicious activity, and security incidents.
• To improve the platform, develop new features, analyze usage, and maintain safety, performance, and reliability.
• To comply with legal obligations, enforce contracts, resolve disputes, and protect our rights, users, mentors, partners, and the public.

Depending on the context, our legal basis may include your consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating and improving the platform.

We do not sell your personal information in the ordinary course of our business. We may, however, share information with the following categories of recipients where reasonably necessary:

• Service providers supporting hosting, storage, analytics, communications, scheduling, payments, platform operations, content delivery, and security.
• Mentors, instructors, evaluators, or career-support personnel where access is necessary to deliver a service you requested.
• Hiring partners or recruiters only where you choose to apply, share materials, or otherwise participate in job-related opportunities through the platform.
• Corporate affiliates, professional advisors, auditors, and legal or compliance consultants.
• Government authorities, regulators, law enforcement, courts, or other third parties where required by law or necessary to protect rights, safety, and platform integrity.

We may also share aggregated or de-identified data that does not reasonably identify you.

Service providers we use

• Sentry (Functional Software, Inc.) for error and performance monitoring. When you are signed in, we send Sentry your user ID, email address, and name together with the technical details of the error, including the page address, browser and device information, IP address, and diagnostic request context. We do this so we can find out which users a fault affected, reproduce it, and contact you where necessary. We do not use error-monitoring data for advertising or profiling, and we clear your identity from this service when you sign out.
• Zoho for forms embedded on our pages and for handling the enquiries submitted through them.
• YouTube (Google) and, where used, Vimeo or Wistia, to deliver video content embedded on our pages.
• Sanity for managing and publishing the content shown on our pages.
• Amazon Web Services and our content delivery network for hosting and delivering the platform and its media.
• Payment providers including [payment gateway names] to process payments for courses, events, and mentorship bookings.
• PostHog, Google Analytics, Google Tag Manager, and Meta for product analytics, usage measurement, and marketing measurement in our tools application at tools.camonk.com. These are described in the Cookie Policy.

Most of these providers act on our instructions and are permitted to use the data only to provide their service to us. Where a provider uses the data for its own purposes, that is stated in the Cookie Policy.

You may have the following choices:

• You may choose not to provide certain information, although some features may not function without it.
• You may update or correct account information through your account or by contacting us.
• You may opt out of certain promotional communications by using unsubscribe instructions or contacting us directly. Opting out of marketing does not stop service messages about your purchases, schedules, security, or account.
• Where we rely on your consent, you may withdraw it at any time. Withdrawing consent is as easy as giving it and does not affect anything we did before you withdrew it.
• You may change your cookie and analytics choices at any time using the cookie settings control on our website, or through your browser settings. See our Cookie Policy. Blocking necessary cookies will limit platform functionality.

Depending on your location and applicable law, you may have the right to access, confirm, correct, update, port, restrict, object to processing of, or request deletion of certain personal information. You may also have the right to withdraw consent where processing is based on consent and the right not to be subject to certain automated decisions.

These rights apply only to your own information. Where required by law, we may ask for additional details to verify your identity before acting on a request.

We may disclose information when we believe in good faith that disclosure is necessary to comply with law, respond to court orders or lawful requests, enforce our agreements, detect or investigate fraud or misuse, protect our rights and property, or protect the safety of users, mentors, partners, or others.

To the extent permitted by law, we may attempt to give prior notice before disclosure where appropriate.

Learners in certain jurisdictions may have additional rights under applicable data protection laws.

• India: Subject to applicable Indian law, you may have the right to obtain a summary of the personal information we process and the identities of those we have shared it with, the right to correction, completion, updating, and erasure, the right to nominate another person to exercise your rights if you die or become incapable of doing so, and the right to a readily available means of grievance redressal. You may raise a grievance with our Grievance Officer using the details in section 17. If your grievance is not resolved, you may complain to the Data Protection Board of India once the relevant provisions of the Digital Personal Data Protection Act, 2023 are in force.
• UK, EU, and EEA: You may have rights of access, rectification, erasure, restriction, objection, portability, complaint to a supervisory authority, and protection against certain automated decision-making.
• California: To the extent applicable under the CCPA or similar laws, you may have rights to know the categories and specific pieces of personal information collected about you, request deletion, opt out where applicable, and receive equal service without unlawful discrimination.

If you are in one of these jurisdictions and wish to exercise a right available under applicable law, please contact us using the details below. We may verify your identity before taking action.